The Wisconsin Department of Employee Trust Funds (Department) is requesting bids for the Annual Health Insurance Satisfaction Survey. Each year this survey is conducted using a modified Consumer Assessment of Healthcare Providers and Systems (CAHPS®) protocol.

The selected vendor must be certified by the National Committee for Quality Assurance (NCQA) or have a minimum of three years experience with a complex (multi health plan) CAHPS project.

The total eligible subscriber population is estimated at 80,000. The subscriber population in each of the approximately twenty (20) to twenty-four (24) health plans or distinct service areas, varies from under 100 to over 18,000. This study is unique in that it is a primary Internet based study with mail follow up and that that employees have permission to complete the survey on work time. Email addresses for most employees are expected to be available as they have been for the past three years that this has been an Internet based study. Note that the Department does not have email addresses for retirees and that they make up approximately 20 to 25 percent of the sample population. Retirees and active employees without email addresses are given the opportunity to participate via the Internet through an invitation mailed through the US postal system. Finally, selected sample that do not participate via the Internet are invited to complete a printed version of the survey and return using a postage paid envelope. For the 2008 study, nearly 75 percent of completes were achieved via the Internet.

The contract is proposed to be effective in January of 2009 and will run through December 31, 2009, with an option, by mutual agreement of the Department and the selected vendor, to renew for two (2) additional one-year periods.

The expected date of issue for Request for Bid (RFB) ETI0006 is November 6, 2008. The expected deadline for bidders to submit a bid is December 4th, 2008. Amendments, questions, and answers will be posted on the ETF Internet site: and will not be mailed. The previous bid ETF0005 is available at the same Internet site.

Contact Sonya Sidky via email at with any questions regarding this RFB.

Process Updates

03/29/2011 Synovate Contract Dated 01/18/2011 Posted 
03/26/2010 Synovate Contract Dated 01/11/2010 Posted 
03/26/2009 Synovate Contract Dated 01/21/2009 Posted 
12/16/2008 Issue Intent to Contract with Synovate 
11/17/2008 ETI0006 Vendor Questions and Answers, Set 1


03/26/2010ETII6 Contract Synovate Y 3 DOA-3049 amend 3.pdf
03/26/2010ETI0006 Contract & Exhibit 1 Synovate 01/11/2010 thru 12/31/2010.pdf
03/26/2009 ETI0006 Contract Synovate 01/13/2009 thru 12/31/2009.pdf
12/16/2008 Synovate Cost.pdf
12/16/2008 Cost Sheet Summary.doc




Attachment 1 - Cost Worksheet.xls
Attachment 2 - 2008 Mail Survey Instrument.pdf
Attachment 3 - 2008 Internet Survey Instrument.pdf
Attachment 4 - 2008 Survey Completes by Data Collection Mode.xls
Attachment 5 - 2008 Email Survey Invitation.pdf
Attachment 6 - 2008 Mail Survey Invitation.pdf
Attachment 7 - 2008 Survey Invitation Included with Mail Survey.pdf
Attachment 8 - 2008 Vendor Help Desk Contact Statistics.xls
Attachment 9 - 2006, 2007, 2008 Sample Mailing Statistics.xls
Attachment 10 - 2008 Disposition Report.xls
Attachment 11 - 2008 Project Timeline.pdf