Department of Employee Trust Funds

To: Whom It May Concern:

The Wisconsin Department of Employee Trust Funds (Department) is requesting bids for the Annual Health Insurance Satisfaction Survey, and Health Insurance Plan Ranking Reports. Each year a survey is conducted using a modified Consumer Assessment of Healthcare Providers and Systems (CAHPS®) protocol. Unlike previous bids, the Department is also requesting the compilation of the Healthcare Effectiveness Data and Information Set (HEDIS®) measure used to rank the quality and performance of the Health Plans offered to the State of Wisconsin subscribers.

The selected vendor must be certified by the National Committee for Quality Assurance (NCQA) or have a minimum of three years experience with a large complex (multi-health plan) combined CAHPS® and HEDIS® project.

The total eligible subscriber population is estimated at 80,000. The subscriber population in each of the approximately twenty (20) to twenty-four (24) health plans or distinct service areas varies from under 100 to over 18,000. The CAHPS® portion of the study is unique in that it is primarily an Internet-based study with mail follow up and that that employees have permission to complete the survey on work time. Email addresses for most employees are expected to be available as they have been for the past six years that this has been an Internet-based study. Note that the Department does not have email addresses for retirees, and that they make up approximately 20 to 25 percent of the sample population. Retirees and active employees without email addresses are given the opportunity to participate via the Internet through an invitation mailed through the U.S. postal system. Finally, the selected sample that do not participate via the Internet are invited to complete a printed version of the survey and return using a postage-paid envelope. For the 2011 study, nearly 75 percent of completes were achieved via the Internet.

The HEDIS® portion of the study is based on the collection and analysis of the quality performance measures specified by NCQA for the services provided by the State's participating health plans. The collected data will be compiled and analyzed to produce the annual Health Plan Report Card designed to help subscribers make their annual health plan selection during the "It's Your Choice" Enrollment Period based on the quality and satisfaction rankings. In addition, the selected vendor will work with the Department to produce detailed ranking reports that provide feedback to the health plans, along with quality rankings the Department can utilize in assigning performance credits during the annual bidding process.

The contract is proposed to be effective in January of 2012 and will run through December 31, 2012, with an option, by mutual agreement of the Department and the selected vendor, to renew for four (4) additional one-year periods.

Bids are due January 6, 2012. Amendments, questions, and answers will be posted on and will not be mailed. The previous bid ETI0006 is available at the same Internet site.

Contact Mark Blank via email  with any questions regarding this RFB. The RFB number must be referenced in the subject line of the email.

Revision History

12/31/2013 Contract ends with Morpace Inc.
1/30/2013 Post Morpace Inc. Contract
8/8/2012 Repost Morpace Inc. Contract with Entire Exhibit 1
8/8/2012 Post Contract with Morpace Inc.
1/18/2012 Issue Intent to Contract with Morpace Inc.
1/18/2012 Award Summary
12/8/2011 Issue Q & A Set 1
12/8/2011 Codify contract term: January of 2012 through December 31, 2012 with option to renew for four (4) additional one-year periods.
11/28/2011 Issue RFB


1/1/2013 Morpace Contract Amendment 2 through 12/31/2013 with three, one-year renewals possible
1/30/2012 Morpace Contract through 12/31/2012 with four, one-year renewals possible

RFB and Associated Documents

RFB Main Document
Attachment 1: Cost Worksheet

Reference Materials

Document Web Address
2011 Mail Survey Attachment
2011 Internet Survey Instrument
2011 Survey Completes by Data Collection Models
2011 Email Survey Invitation
2011 Mail Survey Invitation
2011 Survey Invitation Included with Mail Survey
2011 Vendor Help Desk Contact Statistics
2009, 2010, 2011 Sample Mailing Statistics
2011 Disposition Report
2011 Project Timeline
2011 HEDIS® Data Submission Instructions
2011 HEDIS® Data Submission Tool
2011 Health Plan Quality Comparisons (CAHPS®) Health Plan Report Card - Supplement 1
2011 Healthcare Effectiveness Data and Information Set (HEDIS®) Health Plan Report Card - Supplement 2
2011 Annual CAHPS® and HEDIS® Report to the Group Insurance Board
2012 Choose Quality Report Cards