WISCONSIN DEPARTMENT OF EMPLOYEE TRUST FUNDS
REQUEST FOR INFORMATION (RFI)
ETA0028
FOR
CONSUMER ASSESSMENT OF HEALTHCARE PROVIDERS AND
SYSTEMS (CAHPS®) & HEALTHCARE EFFECTIVENESS DATA AND INFORMATION SET (HEDIS®) SURVEYS
ISSUED: MARCH 22, 2011
RESPONSES REQUESTED NO LATER THAN
APRIL 29TH, 2011


The Wisconsin Department of Employee (Department) will be announcing (early Summer) a Request for Bid for contract year 2012 for the annual Consumer Assessment of Healthcare Providers and Systems (CAHPS®) and Healthcare Effectiveness Data and Information Set (HEDIS®) surveys, but would first like to gather information from potential bidders. The contract will be for a one-year duration with the option for three one-year renewals. Synovate, located in Chicago, Illinois is the Department's current survey vendor. The Department is interested in obtaining information from survey vendors that have the ability to conduct an Internet CAHPS® survey as well as analyze and compile audited data based on the HEDIS® survey. Interested bidders should send a letter of interest as specified in the RFI. The RFI ETA0028 and related documents are available at http://etfextranet.it.state.wi.us.


To ensure consideration, please reply by April 29th, 2011. Any questions regarding this RFI should be directed to:

Russell Hann
Project Manager
Department of Employee Trust Funds
801 W Badger Rd
Madison WI 53713-2526
Phone: (608) 266-0212
FAX: (608) 267-0633
Email: Russell.Hann@etf.state.wi.us


Revision History
04/25/2011 Q&A Set 1
04/08/2011 Issued RFI - ETA0028 RFI
03/22/2011 Intend to issue RFI - ETA0028 RFI: previous request for bid was ETI0006 as posted on etf-extranet Fiscal Year 9.

RFI
Consumer Assessment of Healthcare Providers and Systems (CAHPS®) & Healthcare Effectiveness Data and Information Set (HEDIS®) Surveys


Reference Materials

ETF Health Insurance Satisfaction Survey Highlights
2011 CAHPS® Survey Timeline
2011 Printed CAHPS® Survey (pdf)
2010 HEDIS® Data Submission Instructions
NCQA's Health Plan Rankings 2010-11 Methodology Overview
2011 Health Plan Quality Comparisons (CAHPS®) Health Plan Report Card - Supplement 1
2011 Healthcare Effectiveness Data and Information Set (HEDIS®) Health Plan Report Card - Supplement 2